Your Privacy Matters at pktk
At pktk, we treat the protection of your personal data as a core operational responsibility — not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used and stored, and the rights you hold over your own data as a pktk player based in Bangladesh.
Six Principles That Guide How pktk Handles Your Data
Full Transparency
pktk does not hide what it collects or why. Every category of data we gather is listed in this policy with a clear explanation of its purpose. You will never discover that we have been using your information in ways not described here.
Data Minimisation
We only collect the personal data that is strictly necessary to provide our services, comply with legal obligations, and protect the integrity of the platform. We do not build unnecessary data profiles or retain information beyond its useful purpose.
Strong Security Measures
All data transmitted between your device and pktk servers is protected by 256-bit SSL/TLS encryption. Sensitive fields — including passwords and payment details — are encrypted at rest using industry-standard protocols. No plaintext credentials are stored.
Your Rights, Respected
You have the right to access, correct, export, or request deletion of the personal data held in your pktk Account at any time. Submit a data request through the live chat support channel and pktk will respond within 5 business days.
No Data Selling
pktk does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is shared only with the specific service providers who help us operate the platform (such as payment processors and game providers), and only under strict data processing agreements.
Defined Retention Periods
pktk does not hold your data indefinitely. Retention periods are tied to the purpose for which data was collected — account data is retained for the life of your account plus a legally required period; transactional records are retained for financial compliance purposes as outlined in this policy.
1 Introduction
pktk ("we", "us", "our") operates the online casino and sports betting platform accessible at pktk.lat. We are committed to protecting the personal data of all registered players and visitors to our platform, particularly players located in Bangladesh, who form the primary audience of this service.
This Privacy Policy sets out a detailed account of what personal data pktk collects from you, the purposes for which that data is processed, the legal basis on which we rely for each category of processing, how long we keep your data, who we may share it with, and the rights you have in relation to your own information.
This policy should be read alongside the pktk Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference. Definitions used in the Terms & Conditions carry the same meaning here unless otherwise stated.
2 Data We Collect
2.1 Registration Data
When you create a pktk Account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address in Bangladesh (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This information is required to open an account and cannot be omitted.
2.2 Identity Verification (KYC) Data
To satisfy our internal compliance obligations and to process withdrawal requests, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate. We may also request confirmation of ownership of the mobile financial service account (bKash, Nagad, Rocket, or Upay) used for deposits, typically in the form of a screenshot or transaction statement.
2.3 Financial Transaction Data
We record all deposit and withdrawal transactions associated with your Account. This includes the amount in BDT (৳), the payment channel used, the date and time of the transaction (Bangladesh Standard Time, UTC+6), the transaction reference number, and the outcome. We do not store full card numbers — card payments processed via Visa or Mastercard are handled directly by our PCI-DSS compliant payment processor, which returns only a masked card token to our systems.
2.4 Gameplay and Betting Data
pktk records a complete log of your activity on the platform, including every bet placed, every casino game session initiated, the stakes wagered, the outcomes, the games accessed (slots, crash games, live casino tables, sports markets), and the timestamps of all activity. This data is used to settle bets accurately, calculate bonus wagering progress, detect irregular patterns, and improve platform performance.
2.5 Technical and Device Data
When you access pktk, our servers automatically receive certain technical information. This includes your IP address, device type and operating system, browser type and version, screen resolution, referral URL (the page from which you navigated to pktk), and session identifiers. This data is collected to protect account security, identify unauthorised access attempts, and analyse overall platform usage patterns.
2.6 Communications Data
If you contact pktk via live chat or email, we retain a record of that correspondence, including the subject matter, the content of your messages, and the timestamp of each interaction. This allows our support team to maintain continuity across conversations and to resolve disputes accurately.
2.7 Responsible Gaming Data
Where you voluntarily set deposit limits, loss limits, session time reminders, or initiate a self-exclusion request, pktk records those preferences and the dates on which they were applied. This data is used exclusively to enforce the restrictions you have chosen and to support your responsible gaming choices. It is treated with the highest level of sensitivity within our systems.
3 How We Use Your Data
The table below summarises the primary purposes for which pktk uses your personal data:
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your Account | Registration data, KYC data |
| Processing deposits and withdrawals | Financial transaction data, KYC data |
| Settling bets and casino game rounds | Gameplay and betting data, Account balance data |
| Fraud detection and prevention | Technical data, financial data, gameplay data |
| Age and identity verification | KYC data, registration data |
| Customer support and dispute resolution | Communications data, account data, transaction data |
| Responsible gaming enforcement | Responsible gaming data, gameplay data |
| Platform security and integrity | Technical data, gameplay data |
| Sending transactional notifications (e.g., deposit confirmations) | Registration data, financial transaction data |
| Improving platform performance and user experience | Technical data, gameplay data (anonymised or aggregated) |
pktk does not use your personal data for unsolicited marketing communications unless you have explicitly opted in to receive promotions from us. You may withdraw your marketing consent at any time by contacting support or updating your Account notification preferences.
4 Legal Bases for Processing
pktk processes your personal data on the following legal bases:
- Contractual necessity: Processing that is required to fulfil the agreement between you and pktk — including account management, bet settlement, payment processing, and customer support — is carried out on the basis that it is necessary for the performance of the contract between us.
- Legitimate interests: Processing for fraud prevention, platform security, anti-money laundering checks, and improvement of our services is carried out on the basis of our legitimate interests in operating a safe, compliant, and well-functioning platform. We apply a balancing test and only rely on this basis where our interests do not override your privacy rights.
- Legal obligation: Where processing is required to comply with applicable financial regulations, anti-money laundering obligations, or other binding legal requirements, we process data on the basis of legal compliance.
- Consent: Where we rely on your consent — for example, to send you promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
5 Data Sharing and Disclosure
5.1 Service Providers
pktk shares personal data with carefully selected third-party service providers who assist in the operation of the platform. These include payment processors (handling bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard transactions), game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), identity verification services, and cloud hosting infrastructure providers. Each provider operates under a contractual data processing agreement that restricts the use of your data to the specific purpose for which it was shared.
5.2 No Commercial Data Sales
pktk does not sell, rent, auction, or otherwise transfer your personal data to third parties for their own commercial or marketing use. This is an absolute commitment and does not have exceptions based on volume, anonymisation claims, or commercial arrangements.
5.3 Legal and Regulatory Disclosures
pktk may disclose your personal data where required to do so by applicable law or in response to a valid legal process, including requests from law enforcement authorities or courts of competent jurisdiction. In such circumstances, pktk will disclose only the minimum data necessary to satisfy the legal requirement and, where legally permitted, will notify you of the disclosure.
5.4 Business Transfers
In the event that pktk undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred, and you will retain your rights under this policy.
6 Cookies and Tracking Technologies
6.1 What We Use
pktk uses cookies and similar tracking technologies (including local storage and session tokens) to enable core platform functionality, maintain your logged-in session, remember your language and display preferences, and collect anonymised analytics data about how the platform is used.
6.2 Categories of Cookies
- Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without preventing access to account-based services.
- Functional cookies: Used to remember your preferences such as display settings and notification choices. Disabling these may reduce the personalisation of your experience.
- Analytics cookies: Used to collect aggregated, anonymised data about page visits, session lengths, and feature usage. This data helps us improve the platform but cannot be used to identify you personally.
6.3 Managing Cookies
You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your Account and using real-money services on the platform. Detailed instructions for managing cookies are available in the help documentation of your browser.
7 Data Security
pktk implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and pktk servers.
- Encryption of sensitive data fields (including passwords and payment tokens) at rest.
- Role-based access controls ensuring that only authorised pktk personnel with a specific operational need can access personal data.
- Regular internal security reviews and penetration testing of platform infrastructure.
- Two-factor authentication available for player accounts as an optional additional layer of protection.
- Automated monitoring of account activity to detect and flag suspicious login attempts, unusual transaction patterns, or potential account takeover scenarios.
8 Data Retention
pktk retains your personal data for no longer than is necessary to fulfil the purpose for which it was collected. The following retention schedule applies:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC / identity documents | Duration of account plus 5 years after closure |
| Financial transaction records | 7 years from the date of each transaction |
| Gameplay and betting logs | 3 years from the date of each session |
| Customer support communications | 3 years from the date of last interaction |
| Responsible gaming records | Duration of account plus 5 years after closure |
| Technical / device logs | 12 months on a rolling basis |
Where data is retained beyond account closure for legal or compliance reasons, it will be held in restricted storage with access limited to authorised compliance personnel only. Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised.
9 Your Data Rights
As a pktk player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email and we will respond within 5 business days:
- Right of access: You may request a copy of all personal data pktk holds about you, along with information about how it is being used.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate ground. This right is subject to legal retention obligations — for example, financial records required for compliance cannot be deleted on request during the mandatory retention period.
- Right to restriction of processing: In certain circumstances, you may request that pktk restrict the processing of your data — for example, while a dispute about accuracy is being resolved.
- Right to data portability: You may request that pktk provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
- Right to object: Where processing is based on legitimate interests, you have the right to object. pktk will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
10 Children and Minors
pktk operates a strict 21+ age policy. The platform is not directed at, and does not knowingly collect personal data from, any person under the age of 21. If pktk becomes aware that a player under 21 has registered an Account or submitted personal data, that Account will be immediately suspended, all associated bets voided, and deposited funds returned. All personal data collected in connection with the underage account will be securely deleted.
If you are a parent or guardian and you believe that a person under 21 in your household has opened a pktk Account or has accessed the platform using your device, please contact our support team immediately. pktk will act promptly to address the situation.
11 Third-Party Links
The pktk platform may contain links to third-party websites or services — for example, links embedded within game provider interfaces. pktk is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policy of any third-party website you visit via a link from the pktk platform. This Privacy Policy applies solely to information collected directly by pktk through the pktk.lat platform.
12 Updates to This Privacy Policy
pktk reviews and updates this Privacy Policy periodically to reflect changes in our data practices, operational structure, or applicable legal requirements. When material changes are made, we will notify registered players via email to the address associated with their Account, or by posting a prominent notice on the platform, at least 7 days before the changes take effect.
The date at the top of this page reflects when the policy was last revised. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not accept a proposed change, you should cease using the platform and contact support to arrange account closure and return of any withdrawable balance.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pktk handles your personal data, please reach out using the contact details below. All contact information is provided as plain text and is not a clickable link.
Live chat: Available directly from your pktk Account dashboard, 24 hours a day, 7 days a week.
Response time: Average 2–5 minutes via live chat. Email responses within 24 hours.
Operating hours: Bangladesh Standard Time (UTC+6), year-round.
Your Data Is Safe. Now Let's Get You Playing.
With your privacy fully protected by 256-bit SSL encryption and a strict no-data-selling policy, you can focus on what matters — enjoying Bangladesh's most trusted online casino and sports betting platform.